Why buy from us
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Make the right decision with Insulfix. There are 20 good reasons why we are your first choice for insulation. Read more >>
We have multiple locations to provide full coverage of NSW. Read more >>
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Proudly stocking the only insulation certified by the National Asthma Council of Australia.
Delivery & Returns
Insulfix ships only within NSW, Australia. Delivery is via our own fleet or via CSR Bradford's delivery network.
You may also choose to pick up from one of our local branches. However if you select this option please wait until confirmation from our staff that we have this product available.
SYDNEY METRO DELIVERY:
Within Sydney Metro delivery is at a flat rate of $99 per order.
We reserve the right to ask for extra shipping costs if the order contains exceptionally bulky items and are going to areas with higher than normal freight charges.
REGIONAL NSW DELIVERY:
Outside Sydney Metro, Newcastle Metro & Wollongong Metro delivery is at a flat rate of $99 per order. Any further regional areas may incur a higher delivery fee
If you are unsure whether your area is eligible or not, please do not hesitate to contact us. We reserve the right to ask for extra shipping costs if the order contains exceptionally bulky items and are going to areas with higher than normal freight charges.
DELIVERY TIME ESTIMATION
Orders are generally processed and dispatched within 1-3 business days. In some circumstances orders may take longer, however you will be notified of the delay.
The length of time for delivery of your order depends on:
- Stock availability
- Destination of order
We keep stock of popular products in our warehouse and we often ship the same day the order is received if the order is made prior to midday.
Specialty items and stock that needs to be ordered require an extra 2-3 days for delivery – we will notify if your order requires this.
We do not provide an express service, and we cannot guarantee delivery days and times. We would recommend you wait until you receive the items before confirming times with electricians and other contractors.
If you need your order urgently, please feel free to send us an email prior to purchase with the item/s you are looking to purchase and the delivery address for the order to firstname.lastname@example.org so we can give you a more accurate shipping time.
You may return most new, unopened items within two weeks of delivery. See below for more details on our returns policy.
Insulfix Returns Policy:
- Return of non-stocked* items to Insulfix warehouse by customer
15% return fee on the total amount of returned items or $75 - whichever is greater
- Return of stocked** items to Insulfix warehouse by customer
15% restocking fee on the total amount of returned items
- Return of items that need to be picked up from site by Insulfix/Supplier (see conditions below for items that can’t be returned)
15% return fee on the total amount of returned items and $75 freight charge
- Items to be returned within 2 weeks of the initial order date.
- We will pay the return shipping costs if the return is a result of our error.
- Items to be stored securely under shelter until they are returned to our warehouse or get picked up from site.
- Returned items to be checked on return at warehouse to ensure they are in resaleable condition before the refund is processed.
- No returns or refunds for custom made items such as, but not limited to, cut to length products, custom faced items, industrial ventilation, other special orders.
- Non-stocked* items are those that we don’t stock in our warehouse but are returnable to our supplier. Stocked** items are fast moving items that we stock in our warehouse all the time.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account via the My Account link at the top of the window, view the order using the "Completed Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you have not created an account, please contact us on 02 9894 9100 to arrange for a return process to be initiated.