Frequently Asked Questions

Insulfix offers high-performance insulation solutions for walls and underfloors. our popular products, such as the gold hi-performance wall insulation batts and optimo underfloor insulation batts, provide excellent thermal performance, energy savings, and ease of installation, making them ideal for comfortable and energy-efficient homes.

Yes, insulfix provides special discounts for industry professionals. you can apply for a trade account on our website to access these benefits.

We offer supply & fit (installation) services across sydney, wollongong, and the central coast areas. for an accurate quote, get a measure and quote from our experienced team.

Most new, unopened items can be returned within 14 days of delivery. for full details on return conditions, please check our refund policy.

• return period: items must be returned within 14 days.
• stocked items: no restocking fee.
• non-stocked items: a 15% return fee or $110 (whichever is greater) applies.
• site pickups: returns that require pickup from the site will incur a 15% return fee and a $110 freight charge.
• quality check: all returns are inspected at our warehouse to ensure they are in resaleable condition.
• custom orders: custom-made items and special orders cannot be returned.

To start a return, email us at sales@insulfix.com.au. if we need to pick up the items, a $110 freight cost will be deducted from the refund. you can also bring returns directly to our warehouses for processing.

Refunds are typically processed within four weeks, allowing time for transit, inspection, and banking.

• australia wide courier delivery: available on most products except insulation batts and large rolls, shipped via australia post or fedex/tnt.
• local delivery (sydney metro): flat rate of $110, with next business day delivery for orders placed before 12 pm.
• regional nsw delivery: flat rate of $110 for newcastle, central coast, and illawarra; $176 for shoalhaven. contact us for quotes on other regions.
• warehouse pickup: free at castle hill, unanderra, or beresfield. processing is typically 1-3 business days.

for more details, see our shipping policy.

Yes! we offer free pickup at our three warehouse locations. here are the locations with links to each:

• castle hill warehouse
• unanderra warehouse
• beresfield warehouse

orders for pickup are processed within 1-3 business days.

Additional charges may apply for large items or deliveries to high-freight locations.

Orders are usually processed within 1-3 business days. we’ll notify you if delays arise due to stock availability or other factors.

Yes, we offer urgent delivery options. contact us at sales@insulfix.com.au before placing your order with item details and delivery address, and we’ll provide an estimated time.

Yes, insulfix provides diy guides for wall and ceiling insulation, including safety tips and handling guidance for electrical wiring. check out our diy resources for more information.

Insulfix has over 30 years of industry experience, working with leading australian home builders and insulating over 20,000 homes. we pride ourselves on providing high-quality products and reliable service, supported by extensive industry knowledge and experience.

Our team offers free technical advice for product selection and installation questions. reach out to us for personalized guidance.

Insulfix insulation is designed to lower energy costs, enhance indoor comfort, and meet australian building standards. our products are high-quality, easy to install, and adaptable to various construction needs.

You can reach us through multiple channels:

• email: sales@insulfix.com.au
• live chat: available on our website for quick assistance.
• phone: call us at 1300 467 853.